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Frequently asked questions

Home / Frequently asked questions

Ordering

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using nondescript boxes with no indication of what is inside.

For more details, please visit our How to Order page.
  1. SHOP

    Browse through our shop to find the products you are looking for. To order, click “Add to Cart.” You can continue shopping for additional items until ready to check out. Review your cart and apply coupon codes or rewards points at checkout.
  2. CHECKOUT

    Complete the required billing and shipping information. Before placing the order, review your shipping address and billing information. Press “Place Order” when ready.
  3. PAYMENT

    If you have placed your order, we will follow up via email with payment instructions. We only accept e-transfers at this time. Once we have received your payment, we will process the order.

Unfortunately, we do not ship outside of Canada.

The answer is no. If you have never tried a product before we highly recommend you refrain from purchasing in bulk. It is best to try a smaller amount of the product first to see if you actually like it before committing to a bigger purchase. Otherwise you will be stuck with a lot of something you don’t like.

Payment & Fees

Currently we only accept Interac e-Transfer for payment. Payment instructions will be provided on the order confirmation page after checkout.
If you are new to e-Transfers, here is a short video on how it works:

Payment details are found on the order confirmation page after you have placed your order and on your order confirmation email. Please keep a copy for your records or screenshot the page so you know where to send payment.

Please note that the e-mail address to send payment changes periodically so make sure you are sending to the one on your confirmation page and confirmation email.

All orders are placed “on hold” until payment has been accepted.

Shipping on orders under $150 will be subject to a $17 flat rate shipping fee.

Orders over $150 will ship for FREE.

Product Informaion

Sativas are big, bold tropical strains of marijuana, known for their sweet citrusy flavors. People use sativas for day time relief because they are usually less sedative than indica varieties.

Indicas are a class of cannabis from high mountain areas and harsh environments. Indicas have small, tightly packed buds, coated in crystals, usually with a pine or gassy scent. Indicas are valuable for insomnia, chronic pain, and inflammatory conditions.

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way.

We do not offer any reimbursement or refunds if your shatter turns to budder.

Canada Post

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5-7 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. Please see our Terms and Conditions regarding unrecoverable packages.

Please note we are not responsible for postal delays.

As of March 2020, all orders are being sent without Signature Required in an effort to reduce the spread of Covid-19. Canada Post says: To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.

If you feel unsafe about a package being left at your door, please sign up for a flex delivery address https://www.canadapost.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page as packages will not be covered if the tracking states delivered.

First, please make sure you track your order on a device other than your mobile phone, such as a desktop, as our website is not compatible across all mobile devices.

Try copying and pasting the tracking # onto Canada’s post website instead of clicking on the direct link.